Innovating with users: the real world as a living laboratory


Open seminar at SINTEF, Oslo. December 4, 2012.


  • Do you want to know more about how to involve users in innovation?
  • Learn about social software for user involvement?
  • Share experiences with fellow practitioners?

More than 50 participants at the seminar arranged by the Nordic research projects SociaLL and SmartIES. Invited speakers: Morten Falch / Lene Tolstrup Sørensen (Aalborg University Copenhagen), Martin Bekkelund (Posten/Norway Post), and Bengt Lerpold (Visma).

The seminar was for industry and public sector professionals who work to involve users in innovation and development processes.


Session 1: Social software for user involvement


SHARING AND IDEATING THROUGH SOCIAL SOFTWARE (09:00-10:30)

Using Facebook to involve customers in service innovation
Morten Falch and Lene Tolstrup Sørensen (Aalborg University Copenhagen) present findings and experience from using Facebook for idea generation in banking and telecom.

Open ideas: Involving users in the development of Digipost.
Martin Bekkelund (Posten/Norway Post) presents experiences from user involvement through the idea portal Posten / Beta.

The user as co-creator: Experiences with the Visma Community.
Bengt Lerpold (Visma) presents Visma Community, an online community where Visma users interact with each other and with Visma to learn, share, and help shape future Visma products and service.

SOCIAL SOFTWARE IN THE LIVING LABORATORY (11:00-12:15)

Social design feedback in the online Living Lab
Asbjørn Følstad (SINTEF) presents how social software can be used for early user feedback on innovative concepts.

Involving users through social software in Living Lab innovation
Esbjörn Ebbesson (Halmstad University) presents guidelines for using social software in Living Lab innovation, exemplified by cases in the Halmstad Living Lab

Engaging involvement?
Anna Ståhlbröst (Luleå University of Technology) discusses how to motivate users to participate online in innovation processes; experiences from the Botnia Living Lab and the SociaLL project.


Session 2 – Living Labs: Smart user involvement


INVOLVING USERS FOR INNOVATION IMPROVEMENT. CHALLENGES, OPPORTUNITIES, AND PRACTICAL EXAMPLES (1300-14:30)
Anna Ståhlbröst (CDT) will give an introduction to user involvement and the Living Lab methodology handbook. Thomas Jelle (Wireless Trondheim) and Finnur Friðrik Einarsson (Iceconsult) present and give examples from working with users on the SmartIES project.

EXPERIENCES WITH USER INVOLVEMENTINTERACTIVE WORKSHOP WITH COFFEE (14:30 – 15:30)
Ásta Guðmundsdóttir (ICI) and Annie Joan Olesen (A9) moderate a workshop for sharing knowledge and experiences on user involvement for innovation.

LIVING LABS AS AN APPROACH TO INVOLVE USERS IN INNOVATION (15:30 – 15:50)
John Krogstie (NTNU) discusses how to combine methods from scientific research to support user-driven innovation in Living Labs.

CHALLENGES ON HOW TO INVOLVE USERS IN THE INNOVATION PROCESS (15:50 – 16:20)
Marita Holst (CDT) and Anna Ståhlbröst (CDT) moderate an interactive session for discussion and summarize the workshop results.

WRAP-UP (16:20-16:30)





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